Privacy Policy

1. Introduction

Easy Water Solutions Pty Ltd ("we", "us", "our") operates the Chanson Water Filters website (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect several different types of information for various purposes to provide and improve our Service to you:

• Personal Data: Name, email address, phone number, and postal address when you place an order or contact us.
• Usage Data: Information on how the Service is accessed and used, including your computer's Internet Protocol address, browser type, pages visited, and time spent on those pages.
• Cookies: Small data files placed on your device. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent.

3. How We Use Your Information

We use the collected data for the following purposes:

• To process and fulfil your orders
• To manage your subscription and send filter replacement reminders
• To send you promotional communications (with your consent)
• To provide customer support
• To monitor the usage of our Service and improve it
• To comply with legal obligations under Australian law

4. Data Security

The security of your data is important to us. We implement industry-standard security measures including SSL/TLS encryption for all data transmission. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Disclosure to Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share data with trusted service providers who assist us in operating our website and conducting our business, provided those parties agree to keep this information confidential. These include payment processors (Stripe), shipping carriers, and email service providers.

6. Your Rights (Australian Privacy Act)

Under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of your personal information
• Opt out of marketing communications at any time

To exercise these rights, contact us at jody@easywatersolutions.com.au.

7. Retention

We retain personal data for as long as necessary to fulfil the purposes described in this policy, or as required by Australian law. Order and transaction data is retained for 7 years in accordance with Australian tax law.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with a revised "Last updated" date. You are advised to review this policy periodically.

9. Contact

If you have any questions about this Privacy Policy, please contact us: